Moread HDMI to VGA Adapter

The adapter on Amazon:
https://www.amazon.com/gp/product/B00SW9JI9A/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

UPDATE:  I contacted Moread Support through Amazon.  They asked a few questions, I sent a link to them as attachment (Amazon scrubs links from emails).  They sent me out a new adapter.  We connected it, changed the refresh rate in HD Graphics, and it worked.  Thank you Moread!

Maybe the adapter got knocked around during shipping, maybe it was defective.  Moread made it right!

Summary: I used 2 monitors and 2 laptops to test your converter.  The converter did not work with either laptop or either monitor.

Both Monitors Max Resolution       1024 x 768

Both laptops have 1366 x 768 native resolution


Details

Nice Response from Vendor after I asked for help:

Dear Gary,
 
Thanks for purchasing from Moread. This is Ada from Moread Customer Service Team, we are committed to improve our product and service for best purchasing experience. We are extremely sorry about the inconvenience caused to you, it must be very frustrating to you, but please give us an opportunity to make things right for you, if we could not fix the issue, we will offer a new one to you. The adapter will support refresh rate of 60Hz or 75Hz,
 
To solve this issue , could you please give us more information as below? 1. How was your devices connected with our adapter? 1) What device do you connect with HDMI port? (e.g. Macbook Pro Model xxxx) 2) What device do you connect with VGA port? (e.g. Samsung 4K LG Monitor Model xxxxxx) 3) Other Cable / Adapter (e.g. a 6ft VGA Cable / xxx Brand xxx Adapter) 2. What was the problem? A. No signal detected on my TV/Display B. Screen flicker or disconnects on its own sometimes C. Doesn’t support the required resolution (Input Not Supported) D. Others (please specify.) 3. Are there any other things you want to add? Once we have your reply, we will move to the next step ASAP. Thank you for your cooperation, we will really appreciate it very much if you would give us a chance to regain your confidence on Moread.
Moread supported Resolutions:

1080p/1080i (1920×1080), 1600×1200, 1280×1024, 720p/720i (1280×720), 800×600, 576p/576i (768×576), 480p/480i (640×480)

I tested with 2 monitors, 2 vga cables and 2 laptops and the Moread Adapter

1. Physical Connections: 

Monitor (1 and 2) – VGA cables –   Moread  – Laptops a and b HDMI female

2. Monitor Specs

Monitor 1
Emachines TFT15oPS  https://www.pcliquidations.com/p64755-emachines-tft1560ps-15-lcd
standard vga cable:

emachinemonitor1
Supports :

Monitor 2
Dell E153FPc  https://www.amazon.com/Dell-E153FPC-15inch-Computer-Monitor/dp/B0182S4XAE
different standard VGA cable:

dellmonitor2
Supports:


Laptop a:

The PC with the problem HP 15-F233WM:
https://www.walmart.com/ip/HP-Black-15-6-15-f233wm-Laptop-PC-with-Intel-Celeron-N3050-Processor-4GB-Memory-500GB-Hard-Drive-and-Windows-10-Home/46429969

MikeHPNotebook

Laptop b:

Toshiba Portege
Model Name: R705-P35 Part Number: PT314U-017018 UPC: 883974584376
https://www.cnet.com/reviews/toshiba-portege-r705-p35-review/


3) Tests:  I used 2 monitors and 2 laptops to test your converter.  The converter did not work with either laptop or either monitor

I) Laptop a – Moread – Monitor 1
Result: monitor frequency out of range seen on monitor

monitor1test

II) Laptop a – Moread – Monitor 2
Result:Does not detect monitor on laptop

No Picture

III) Laptop b – VGA – Monitor 2
Result: works

monitor2vga


IV) Laptop 2 – Moread – Monitor 2

monitor2hdmi

VGA Cable Part 18759 vga cable

vgacable

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