Tech Support

 

Why Tech Support Is (Purposely) Unbearable

By KATE MURPHY

Worse, just as you suspected, companies know the torture they are putting you through, with cable and mobile service providers the most egregious offenders.

You may consider yourself even-keeled, the kind of person who is unflappable when those around you are losing their cool. But all that goes out the window when you call tech support. Then you fume. Your face turns red. You shout things into the phone that would appall your mother

It’s called tech support rage.

And you are not alone. Getting caught in a tech support loop — waiting on hold, interacting with automated systems, talking to people reading from unhelpful scripts and then finding yourself on hold yet again — is a peculiar kind of aggravation that mental health experts say can provoke rage in even the most mild-mannered person.

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