There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order, this lukewarmness arising partly from fear of their adversaries … and partly from the incredulity of mankind, who do not truly believe in anything new until they have had actual experience of it.
― Niccolò Machiavelli
Successfully implementing new systems or web sites requires an understanding of the system development process and how people react to it. The correct leadership is crucial and being an “Agent of Change” is one of the most crucial skills. Managing and developing systems is a skill most people do not have.
Two Best Practices for Successfully Implementing New Technology
Unfortunately, not all technology and IT implementations succeed. In fact, you may be racking your brain to remember an instance where one actually did! A recent Dynamic Markets survey of 800 IT professionals found that 62 percent of IT projects fail to meet their schedules and 41 percent failed to deliver the expected business value and ROI. Yet in the face of these statistics, most organizations continue to embark on the process of implementing new systems, applications, and technologies. This begs the question, what must an organization do to successfully implement new technology?